Current News Regarding Cisco Call Manager, Cisco Routers, Cisco Voice and Cisco Switches


10/10/2008 11:01 AM
Field Notice: FN - 62725 - 7300-NSE-100, 7304-NPE-G100, C7200-I/O, C7200-I/O-2FE/E, C7200-I/O-GE E, CISCO7301, NPE-G2, NPE-G1, uBR7200-NPE-G1 - Unable To Read CF or PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card - RMA Required
This issue affects a specific subset of the PCMCIA ATA Disks and Compact Flash cards that were installed in specific Cisco routers manufactured between May 2005 and October 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check the workaround section for availability and specific instructions.
07/03/2008 03:01 PM
Field Notice: FN - 63129 - CRS-1 - Upgrade Failure Due to Insufficient Disk Space for IOS XR 3.7 and Greater - Upgrade Flash Disk to 2GB
The space required to store IOS XR software on the flash disk continues to increase with availability of new feature rich releases. Due to the increase in the IOS XR software image size, users may have insufficient disk space to store current XR software versions and new versions intended to upgrade. Inadequate free disk space can cause upgrade failures.
06/30/2008 12:01 PM
Field Notice: FN - 62572 - 1900W Power Supply Displays the Wrong Power Wattage - Replace Power Supply
The 1900W power supply has an Input Voltage Monitor (IVM) output signal that sends logic low signal to the supervisor for 110VAC input and logic high signal to the supervisor for 220VAC input. The Supervisor is programmed within IOS to detect the IVM signal and show corresponding output power; 1019.34W for 110VAC and 1869.42W with 220VAC input. A manufacturing process escape resulted in the misprogramming of address 162 in the 1900W EEPROM with the value of '1' rather then '3'.
06/23/2008 04:01 PM
Field Notice: FN - 62814 - CRS - MSCs and CRS-16-RPs Can Encounter Cache Parity Errors, Which May Cause Board Resets - Replacement Program Available

06/11/2008 11:01 AM
Field Notice: FN - 63091 - ESR PRE2 Switchover Without Log Event - PCMCIA Flash Card Fault - Hardware - Fix on Failure
The Active PRE2 may reset under heavy read-write load, causing fail over to the Standby PRE2 without a crash info file.
06/09/2008 06:01 PM
Field Notice: FN - 62514 - C7200-JC-PA - Certain Jacket Cards with PA Installed on 7200VXR May Have Infrequent System Crashes Due to PCI Bus Error, Software Forced Crash, WDT Reset Error - Upgrade Program Available
System crashes have been observed on 7200VXR systems when the PA is installed in a C7200-JC-PA port adaptor jacket card. The system crashes could occur when a bidirectional traffic stream is frequently started and stopped. The following errors: PCI Bus Errors, Software Forced Crash errors, and WDT errors are only seen at the onset of traffic. Note: Port adaptors can be installed with or without jacket cards. Only port adaptors installed in jacket cards are affected by this issue. Types of PAs supported with C7200-JC-PA on 7200VXR.
06/04/2008 06:01 PM
*Field Notice: Expired* FN - 20833 - Extra Usernames and Passwords in Config after Using CRWS**

06/04/2008 06:01 PM
*Field Notice: Expired* FN - 23495 - Important New Information Regarding Power Adapters For Cisco 827, Cisco 827-4V, Cisco 826, Cisco SOHO76 and Cisco SOHO77 Routers**

05/08/2008 01:01 PM
Field Notice: FN - 62773 - RSP4 , RSP8, RSP16 Unable To Read PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card
This issue affects a specific subset of the PCMCIA ATA Disks and Compact Flash cards that were installed in specific Cisco routers manufactured between May 2005 and October 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check work around section for availability and specific instructions.
05/06/2008 02:01 PM
Field Notice: FN - 63046 - CRS - 10C768-POS-SR Cards May Experience Bit Error Rate (BER) Incidents Due to Onboard Short - Upgrade Program Available
OC768 cards operating on the CRS-1 chassis may encounter intermittent burst BER events several months after installation due to dendrite growth. A dendrite is a crystal with a tree-like branching structure that is formed when a metal, or an alloy of multiple metals, in liquid form freezes. Packaging contamination can allow molding compounds to absorb moisture through the package body and between the lead frame molding compound interface causing dendrite formation. Combined with moisture, this results in a lowering of resistance between tracks and pads and can lead to metal corrosion.
04/25/2008 02:01 PM
*Field Notice: Expired * FN - 27495 - High Pitched Humming Sound From Cisco10720-DC**
It has been found that a certain capacitor used in the DC power supply can cause the supply to emit a high pitched sound under some situations. This sound is different than what may normally be heard from a power supply, and the intensity of the sound is based on the load of the power supply. Under a no load condition, the sound in the high frequency range has the highest audible noise. This issue occurs only with capacitors provided by one vendor and not all units emit sound at the same level. In all cases, the sound is still well within the allowed specifications of noise radiation for the system. Also, the reliability of the power supply is not reduced in those supplies which emit this sound. Manufacturing has discontinued use of capacitiors from this vendor.
04/25/2008 02:00 AM
*Field Notice: Expired* FN - 28135 - Under Rare Circumstances, NPE-G1 May Experience Difficulty During Reboot**

04/24/2008 02:00 AM
Field Notice: VIP2-40/50 Component Compatibility Issue Results in Timing Problems

04/24/2008 02:00 AM
*Field Notice: Expried* FN - 23155 -DS3 Controller Down or Bouncing on ESR-6CT3**

04/18/2008 11:01 AM
*Field Notice: Expired* FN - 18667 - TM DATA PARITY ERROR System Crash**

04/14/2008 05:01 PM
*Field Notice: Expired* FN - 23754 - Soft Errors on Cisco 12000 E4/E4 Engine Based Line Cards**
This symptom is observed on a Cisco 12000 series router with engine 4/4+ line cards that runs a Cisco IOS® Software Release at or earlier than 12.0(21)S5, 12.0(22)S3, or 12.0(23)S1. Note: This is a software problem that does not require hardware replacement.
04/14/2008 04:01 PM
Noise and No Dial Tone on Voice Ports of Cisco 827-4V

03/05/2008 03:06 PM
Field Notice: FN - 62452 - PA-8B-S/T - Line Protocol Failure or System Crash - RMA on Failure
PA-8B-S/T port adaptors within the above noted serial number range, having a top assembly number (TAN) of 800-02060-04 and Printed Circuit Assembly (PCA) number of 73-2194-04, may experience anomalous behavior. This behavior can include a line protocol failure while the ISDN BRI link is up or a system crash.
01/10/2008 10:02 AM
Field Notice: FN - 62514 - C7200-JC-PA - Certain Jacket Cards with PA Installed on 7200VXR May Have Infrequent System Crashes Due to PCI Bus Error, Software Forced Crash, WDT Reset Error - Fix on Fail
Some port adaptors have been found to cause a system crash on NPE-G2 equipped 7200VXR series routers when installed in a C7200-JC-PA port adaptor jacket card.
12/12/2007 07:01 PM
Field Notice: FN - 62977 - ESR and uBR10k - PRE2 - Defective Ethernet Transceiver on Limited Build of Boards - Replacement Program Available
The PRE2 backplane ethernet port may fail due to transceiver sub-component failure. This affects PRE2's from the serial number set provided (built between November 2005 and March 2006) when used in either ESR or uBR10k platforms. Symptoms may include unexpected PRE2 reboot, or loss of connectivity to line cards from the PRE2.
12/11/2007 09:03 AM
*Field Notice: Expired* FN - 12977 - Cisco 827/827-4V IOS Image 12.1(3)XG is Defered Due to Interoperability Issues**
When connecting a Cisco 827/827-4V router running Cisco® IOS Software Release 12.1(3)XG to any Cisco ADI-base Digital Subscriber Line Access Multiplexer (DSLAM) Discrete Multi-Tone (DMT) line card, the router will not train. The images affected are:
12/11/2007 09:03 AM
*Field Notice: Expired* FN - 15670 - New DC Power Supply Requires Minimum Version of Cisco IOS Software**
The new power supply for the Cisco 7200 (PWR-7200-DC+) is not recognized in versions of Cisco IOS® software released before the power supply.
12/11/2007 01:00 AM
*Field Notice: Expired* FN - 18164 - Memory Corruption on Cisco 7401ASR**

12/10/2007 06:02 PM
*Field Notice: Expired* FN - 12987 - Cisco 800 Series Routers with Cisco IOS Image 12.1(3)XG Deferred Due to Misconfiguration of CPU**
Routers shipped with the Rev-B MPC850 processor and running Cisco IOS® Software release 12.1(3)XG experience router hangs, intermittent WAN failures, corruption of DRAM, and protection violations due to the misconfiguration of the CPU Type.
12/10/2007 01:00 AM
*Field Notice: Expired* FN - 12955 - Cisco 827-4V-ADSL Routers Shipped with 16MB Instead of Default 24MB of RAM**

11/28/2007 10:01 AM
*Field Notice: Expired* FN - 16891 - Cisco 2600/3600 Features Removed From Cisco IOS Software Release 12.2(2)XT**
The following features have been removed from Cisco IOS® Software Release 12.2(2)XT in all feature sets for the Cisco 2600 and 3600 Series:
11/27/2007 01:00 AM
Field Notice: FN - 62964 - CRS: Some CRS1-SIP-800 Boards Have a Fuse Reliability Issue Which Can Degrade Over Time - Replacement Program is Available
CRS1-SIP-800 cards built between June 20, 2006 and June 22, 2007 that are operating within a CRS chassis may encounter an issue where by a fuse will fail and the board will cease to operate. The failure can occur after the board has been installed and in steady state operation for about two months. Failures may also occur during initial power-up.
11/15/2007 01:00 AM
*Field Notice: Expired* FN - 17582 - Cisco 2600 and 3600 IOS Software Feature Changes for 12.2(8)T**

10/17/2007 02:00 AM
Field Notice: FN - 62573 - Routers (AS5350XM, AS5400XM, C180X, C181X, C1841, IAD2400, C2691, C2800NM, C2801, C3725, C3745, C3800, VG224) Unable to Read Compact Flash - ROMMON Upgrade Available
The compact flash (CF) contained in specific Cisco routers may contain a defect preventing access to the Compact Flash and could cause a boot failure following a power cycle or reload. During a failed state the router will be unable to pass traffic. Cisco is providing a ROM Monitor (ROMmon) update that resolves this scenario.
09/19/2007 01:01 PM
Field Notice: FN - 62934 - 3640 and 3640A - Some 12.4 IOS Images Exceed the 32MB Flash Capacity
Starting with Cisco IOS Release 12.4(16), some IOS feature set images may no longer fit into available flash memory on Cisco 3640 and Cisco 3640A routers. Customers using the ENTERPRISE PLUS IPSEC 3DES, ENTERPRISE/FW/IDS PLUS IPSEC 3DES, or ENTERPRISE/SNASW PLUS IPSEC 3DES feature sets on these routers may experience errors while attempting to copy the image onto flash.
08/14/2007 02:00 AM
Field Notice: FN - 62250 - CRS: Upgrading From IOS-XR 3.0.x to 3.2.x May Encounter Hang Unless ROMMON 1.32 is Installed
When upgrading from IOS-XR 3.0.x to 3.2.x, the installation will proceed but may appear to stall for an extended period of time when the applying the upgrade to components within the CRS router.
08/01/2007 02:00 AM
Field Notice: FN - 62533 - Safety Notice - Potential Manufacturing Defect on Power Cord
Cisco is aware of one reported instance in which a power cord set manufactured by a contract supplier was wired improperly. Improper wiring may present a potential safety hazard, as further described in this Field Notice.
07/25/2007 02:00 AM
*Field Notice: Expired* FN - 4828 - Cisco IOS Compatibility for the Cisco 6400 and NRP Hardware Rev. 4**

07/20/2007 02:00 AM
Field Notice: FN - 62784 - GSR PRP-1 and PRP-2 - Unable To Read Compact Flash Disk and/or ATA Flash Disk (1 GB CF, 1GB FD) - Data Loss, System Boot Hang - Replace Flash Card - Umpire Upgrade Available
This issue affects specific subset of the PCMCIA ATA Disks and Compact Flash disks that were installed in specific Cisco routers manufactured between May 2005 and October 2006. However, the suspect boards affected on GSR were manufactured between Jan 2006 and Oct 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check the workaround section for availability and specific instructions.
07/16/2007 02:00 AM
Field Notice: FN - 62526 CRS16 and CRS8 - RP, RP-B and DRP-PLIM Flash Disks Can Fail in a Power Cycle Event - Fix: RMA the Flash Disk
During power cycle events, CRS-1 systems have encountered some infrequent file system corruption issues on a specific type of Flash Disk. The affected Flash Disks were shipped in products from February through October 2006.
06/07/2007 02:00 AM
Field Notice: FN - 61703 - NPE-G1, uBR7200-NPE-G1, C7301 and 7304-NPE-G100 May Experience a Software Error Resulting in an Unexpected Reload Due to Watchdog Timeout (WDT)
The products mentioned in the Products Affected may unexpectedly reload during normal operation. The router will not generate a crash info file and the Command line interface (CLI) command show version issued after the unexpected reload will display "Last reset from watchdog reset."
06/06/2007 12:01 PM
Field Notice: FN - 62830 - CRS16 - Grille Has Loose Louvres Which May Rattle When CRS Fans Are Operating - Procedure to Fix the Louvres is Available
The CRS-1 16 slot line card chassis rear grill shipped between December 21, 2006 and April 30, 2007 may have loose louvres on the grille. There can be a rattling noise when the router is powered on, yet this does not affect the product functionality.
06/04/2007 05:01 PM
Field Notice: FN - 62808 - GSR 12000-SIP Cards With SPAs May Fail to load Due to Incorrect IOS Clock Setting - Software Upgrade Required
The listed SPAs may fail to load on the GSR platform, showing the SPA slot as empty.
05/21/2007 12:01 PM
Field Notice: FN - 62811 - GSR OC192E/POS-SR-SC or 4OC48E/POS-SR-SC Fails to Upgrade MBUS During Install - Replace Affected Hardware
Cards built with flash component ST M29F010B fail to upgrade MBUS due to software/hardware incompatibility. This causes problems on initial install and upgrade. The affected cards need to be replaced.
05/03/2007 02:00 AM
Field Notice: FN - 62773 - RSP4 , RSP8, RSP16 Unable To Read PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card - UMPIRE Upgrade Available
The PCMCIA ATA Flash disks used in specific Cisco products may contain a Manufacturing defect which reduces reliability of the Flash device. Some Route Switch Processor engines used in Cisco 7500 series platforms that contain a suspect Flash device may not be able to access stored files on the Flash disk. The router may fail to reboot if it relies on an IOS image stored on the Flash device.

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